Oh, I've done all that, VA. I spent hours trying to sort out the VIP mess with them. When you and several others get screwed over for hundreds of dollars, you make sure that you are dealing with the people responsible when you attempt to get matters resolved. I didn't just assume they were at fault! The vip thing was not through LN's site. In terms of the products, they have never advised me to contact LN but rather they have just blown me off.
I am glad you had a good experience though.
Anyway, it's great that the site is being updated and I look forward to new information being added.